Empire UK Chauffeurs Terms and Conditions
We give 1 hour free waiting time after flight landing in all Airport pick ups, you will not be charged if your flight is early or delayed.
The agreed payment method appears on the booking confirmation.
Credit card payment are subject to a 3% surcharge on the transaction amount.
In all Airport and Seaport meet and greet services parking fee will be added to our prices.
Cancellation of Booking:
1 - If a booking is cancelled by the customer before 24 hours from the start of the period of hire, 100% of all monies paid will be refundable.
2- If a booking is cancelled by the customer less than 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
3- If a booking is cancelled by the customer less than 6 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
4- if the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable
Our charges in the event cancellations reflect our assessment of the likelihood of being able to re-hire the car following a cancellation.
In some cases the deposit will not be refundable, in all cases a proportion of the deposit will be held at the management discretion.
The hire agreement between us includes specific collection and return times and / or duration of hire. Adhering to these times forms an integral part of our operation. Where these times are not adhered to, we may incur additional costs or risk disappointing another customer. We reserve the right to levy additional charges, should this situation arise.
The agreed price is the price agreed between Empire UK Chauffeurs and the customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify these details should be made to us at least a week in advance of the date of travel and we will endeavour to accommodate any changes to the customer requirements, subject to our ability to do so. Please ensure all details are correct before signing the booking form.
We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type.
Our fleet of vehicles are maintained to a high standard. In the unlikely event of breakdown or the vehicle being rendered unserviceable (for example in the event of a collision), we will use our best endeavours to provide a back up vehicle as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of the vehicle breakdown or similar unavailability.
We always strive to be at collection points in advance of the times agreed. Very occasionally, events outside of our control, (For example, traffic congestion or bad weather), may cause us to be late. In these circumstances, provided that we arrive within 30 minutes of the scheduled time, this will be deemed to be within the terms of the agreement. In these cases, we will endeavour to make up the time, for example adding a similar time at the end of the booking period.
20% VAT (taxes) will be added to all our prices